Reviews

From 274 reviews
Prudence Fisher
Prudence Fisher

Great employees, great service. We have been very happy through the whole process of picking out a spa, having it delivered, and any service since then!

Response from business owner

Thank you so much for this wonderful review, Prudence! Happy Hot Tubbin'!

via Google
Mduduzi Sylvester
Mduduzi Sylvester

I have took a lot of risk in forex/binary trading, I have lost different times with different account manager I lost close to $7500 on forex trading, I saw a good recommendation about Mrs. Joan Steve. FX on review talking about her good …

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Steven Williams
Steven Williams

Quality products and attentive knowledgeable staff. Been using Allens Pools & Spas for decades for all our supplies and repairs.

Response from business owner

Thank you for the great review, Steve! And thank you for your continued business, we appreciate it!

via Google
Mqondisi Bandileeh
Mqondisi Bandileeh

Wow wow!!!...I am still looking at my bank account with amazement. I traded with $1000 and got my withdrawal of $9600 in binary trading and MRS Helen Wayne is my trading expert. She's a legit broker and trusted. Her platform is legit and …

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via Facebook
Andrew Courchesne
Andrew Courchesne

Excellent

Response from business owner

Thank you!

via Google
Todd Rook
Todd Rook

Both Chris and Miranda were very knowledgeable and helpful with our decision on buying a new hot tub. It is very helpful to see the demo models on the floor rather than a picture on the computer.

Response from business owner

Thanks for this great review, Todd! Yes, we're very excited to have full display models again after a long time of inventory shortages 🙂 Thank you for your business.

via Google
Nora Skolnick
Nora Skolnick

Chris and everyone was extremely helpful – they worked with us to navigate our way through the world of hot tubs so that we were able to pick out the right one for us.

Response from business owner

Thank you for this great review, Nora!

via Google
Aubrey Byron
Aubrey Byron

Chris and everyone at Allen Pools & Spas were absolutely wonderful to work with. Thank you again to Chris for your expertise and knowledge, also the delivery went very smoothly! Thanks again all, looking forward to enjoying this hot tub!

Response from business owner

Thank you so much Aubrey for this awesome review! Chris goes above and beyond for his customers, thanks for giving him and the delivery crew a shoutout! Happy Hot Tubbin'

via Google
Andy & Melissa McDonough (Fish the 48)
Andy & Melissa McDonough (Fish the 48)

We purchased a new tub and Chris was incredibly helpful with choosing which model would best suit our needs. He is knowledgeable about all of the products and gave expert advice when making our decision.

Response from business owner

Thank you so much for the review, Andy & Melissa! Chris does an amazing job working with his customers. Thanks for giving him a shoutout!

via Google
Sarah Seefluth
Sarah Seefluth

We ordered our Hot Spring last fall with Nick being upfront about it being a year out. We had great service the day Nick sold us the tub right through the installation process! We have enjoyed the tub every day and it was so worth it! Very …

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Response from business owner

Thanks so much Sarah! We're so glad you had a great experience working with Nick and that you love your tub. Thank you for your business, happy hot tubbin!

via Google
JEFF B
JEFF B

Always a great experience with the Lebanon store. Knowledgeable, friendly and assertive and helpful.

David Heckel
David Heckel

The delivery and set up of our hot tub went smoothly and we are very pleased with it.

Response from business owner

Thanks for the great review, David!

via Google
AJ Sullivan
AJ Sullivan

Our experience with Allen Polls and Spa has been amazing from beginning to end. The first day we walked in Chris was welcoming and knowledgeable. He answered all our questions, reviewed all our options with us, and never once did we feel …

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Response from business owner

Thank you so much for this great review, AJ! We're glad you had a great experience with us and Chris takes wonderful care of his customers. Thanks for giving him a shoutout! Happy Tubbin'!

via Google
Audrey Champagne
Audrey Champagne

We have purchased a hot tub. Chris was very responsive to all of our questions. The purchase process was very easy. We look forward to picking up our new hot tub in September.

Response from business owner

Thank you for your recommendation, Audrey!

via Facebook
Melanie Lawrence
Melanie Lawrence

We love working with Allen Pools and Spas. This purchase did not go as smoothly as expected. But we are happy with the completed project.

Response from business owner

Thank you for your review, Melanie! We'd obviously love it if every purchase and install went perfectly, but that doesn't always happen. Thank you for your patience and flexibility; we hope that we can make everything right in the end 🙂 Happy Splashin'

via Google
tim irvine
tim irvine

I feel that Allen’s Pool does everything they can to resolve my issues in a timely matter.

Response from business owner

Thank you Tim!

via Google
Joey Carriveau
Joey Carriveau

Adam and Matt have been phenomenal. We started our hot tubbing experience with a used hot tub. We were always welcomed by name and felt like VIP! Adam always showed us the new tubs, but did not pressure us into anything. Matt fixed our used…

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Response from business owner

Thanks so much for this great review, Joey! We're so glad we're able to help. Happy Hot Tubbin!

via Facebook
Olotu Tosin
Olotu Tosin

From my personal experience, I can tell you that Mrs Murphy Sherry is one of the best Forex Traders I have met in a while. I had lost a lot on the advice of managers who have little to no experience. Today I remain grateful to Mrs Murphy …

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Nathalie Lindgren
Nathalie Lindgren

Our sales person is great – we just bought our tub June 2022- and we are first time hot tub owners – our sales person Dave has been (still is) great. Allen has great customer support and it’s easy to access any team member if your rep is …

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Response from business owner

Thank you for your review, Nathalie! Dave is awesome and we're so glad you're happy with our service.

via Google
Dominic Swett
Dominic Swett

Brought my pool water to be tested. The lady that tested it was very knowledgeable and answered all my questions. Printed out a sheet with full instructions for my chemicals. The pool looks great .

Response from business owner

Thank you for your review, Dominic! We're happy to help.

via Google
BOB C
BOB C

Did a good job and got some good suggestions. Thanks

Amy Seoane
Amy Seoane

OUTSTANDING CUSTOMER SERVICE!! Due to COVID and short supply/timing, we were unable to purchase from Allen Pool. One year later with tub we purchased from another business, nothing but issues and poor customer service. Reached out to Dave …

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Response from business owner

Thank you for this glowing review, Amy! Dave & Mary are rockstars🤩 and always help the best that they can. As always, feel free to reach out for help.

via Facebook
Jason Wade
Jason Wade

Andrew Kenney was great. Thank you

Response from business owner

Thanks for the shout out, Jason!

via Google
Annetta Kelly
Annetta Kelly

Excellent service! Store staff are very knowledgeable and friendly. also, only quality care products are sold.

Response from business owner

Thank you for the recommendation, Annetta!

via Facebook
William Hoyt
William Hoyt

good service and friendly folks

Response from business owner

Thank you for the recommendation!

via Facebook
Naomi
Naomi

Andrew was a pleasure to work with, he made the process seamless and the decision easy to go with Allen Pools and spa. He helped is with operational installation considerations in a tricky area we were planning on placing the spa. He also …

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Response from business owner

Thanks so much for the awesome review, Naomi! Andrew does a great job helping his customers. Thank you for your business!

via Google
Angela Lange
Angela Lange

Chris is an amazing salesman and person!!!! He treats you like a person not just a sale!!!! And the young lady at register so so helpful with information about there products!!!! Amazing people you have working for your company!!!!

Response from business owner

Thank you so much, Angela! Chris is the best! We really appreciate this awesome review.

via Google
Reed McCracken
Reed McCracken

I think we've had our hot tub for 17 years now and Allen has always provided sound advice and needed repairs. The service has been professional and reliable.

Response from business owner

Thanks for the review, Reed! It's a pleasure working with you! Happy Hot Tubbin'

via Facebook
Anne M Foldeak
Anne M Foldeak

Great customer service. No pressure to buy. Our salesman gave us options and listened to what we said our family needed.

Response from business owner

Thanks so much for the review, Anne!

via Facebook
Kevin Blanchard
Kevin Blanchard

Kim at the Lebanon location and Becky and Brian at the Rutland location went above and beyond to help me out of a bind. Thank you all so much I appreciate your assistance and quick response.

Response from business owner

Thanks so much for the glowing review, Kevin! Kim, Becky, & Brian sure do appreciate it!

via Google
Scott Mather
Scott Mather

Allen Pools and Spa should be the model for every small business. I did a lot of research before purchasing my spa and their brands and pricing are some of the best out there. What really sets them apart though is their customer service. …

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Response from business owner

Thank you Scott! Happy Hot Tubbing!

via Facebook
CYNTHIA C
CYNTHIA C

Very helpful testing my water and recommendations for chemicals, also very pleasant. You are lucky to have her.

Bonnie Gordonhipko
Bonnie Gordonhipko

I had Josh Sayles here 1/3 in the cold weather…our hot tub was leaking… he was able to work us in to his schedule-he was awesome!! Thanks so much Josh!!

Response from business owner

Thanks so much Bonnie! Glad Josh was able to repair the hot tub!

via Facebook
Sarah Buck
Sarah Buck

Allen pools and spas were a pleasure to deal with. I called with a problem with our hot tub and they were able to come to the house two days later (it was a holiday week)! They were very courteous and professional and I would highly …

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Response from business owner

Thank you Sarah! Enjoy your hot tub!

via Facebook
Sara Blood
Sara Blood

Our entire experience with Allen Pools has been fantastic!! Andrew was wonderful when we walked in – happy to help two folks who knew nothing about tubs, very knowledgeable and helpful but not at all sales-pushy (which we greatly …

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Response from business owner

Thank you so much Sara! Enjoy that hot tub!

via Google
Jackie Barter
Jackie Barter

We purchased a Spa 5 months ago from Allen Pools & Spas. Having Customer Service available to answer our questions and provide follow up service/maintenance was a priority when we were considering where to buy a spa. We could not be …

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Response from business owner

Thank you so much Jackie! Enjoy your new hot tub!

via Google
Gary DuCharme
Gary DuCharme

I needed service for a leaking heater and they were there for me. We are back to enjoying our Hot Springs Aria Spa. Shaun did a great job!

Gary DuCharme

Response from business owner

Thank you so much Gary!

via Facebook
Joan Decato
Joan Decato

was very impressed with repairman Brian. Did a quick job repairing and was very informative. Prompt service was great.

Response from business owner

Thank you Joan!

via Facebook
John J. Cronin
John J. Cronin

Adam. Before and after the sale and delivery. We completely trusted him.

Response from business owner

Thank you John! Happy Hot Tubbin'

via Facebook
Sherry Branch Roy
Sherry Branch Roy

Our sales rep, Adam, has been great! Friendly and professional customer service and communication about the status of our orders.

Response from business owner

Thanks so much for the recommendation, Sherry! Adam is awesome 😀

via Facebook
Anne Steel
Anne Steel

We have been really pleased with the fast response and service we’ve received from Allen Pools. Mathew has gone out of his way several times to solve our issues and find a good solution. We highly recommend them for their ongoing support as…

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Response from business owner

Thank you so much for your recommendation, Anne! Matthew is an awesome member of our team!

via Facebook
Amy B
Amy B

My daughter requested her hot tub be moved to her new house. The three guys that showed up were just great. Jamie was the head guy. It was not an easy move but they did such a great job. They moved it from Tunbridge to Chelsea. Such …

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Lori Innes
Lori Innes

Allen Pools and Spas was amazing to work with. Highly recommend them. Andrew always got right back to me and shared helpful tips. LOVE my new hot tub. Don't know why I wanted so long to get one. Not only does my ski feel so soft from the …

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Response from business owner

Thank you Lori! We're so glad that you're loving your hot tub and had a great experience with us. Happy Hot Tubbin'!

via Google
Anonymous2
Anonymous2

WHY DID I WAIT SO LONG? My new Hot Tub has made an unbelievable difference in my quality of life! MAJOR improvement on Day #1. Now as I enjoy day #13 I am wondering why more people don’t talk about the THERAPEUTIC Benefits of a hot tub? I …

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Toby Kravitz
Toby Kravitz

So far, so good. Helpful info and smooth financing for purchase. Unfortunately, it will take over a year to get the tub, so we'll have to wait to see if the delivery/installation is good.

Response from business owner

Thank you Toby!

via Google
Donna Lee
Donna Lee

Allen pools and spas is always there to answer any questions I have about my Hot Springs tub. They are consistently helpful and courteous.

Response from business owner

Thank you Donna! <3

via Facebook
Nicole Luce
Nicole Luce

We spent so many hours with Chris in Lebanon and all of them were great! We shopped around many stores in person and online and the service that was provided when purchasing our first tub was superb. Chris was super helpful without ever …

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Response from business owner

Thank you so much Nicole! We really appreciate this!!

via Google
Anonymous1
Anonymous1

just a line to let you know we had an absolutely wonderful experience with allen pools and spa. They arrived on time and installed and filled our tub in no time at all.

Karen Browning
Karen Browning

This was a difficult year to purchase a hot tub. Supplies were delayed and many hot tubs were unavailable. We worked with Adam at Allen Spa in Williston. He was terrific to work with. He let us know what was happening with production and …

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Response from business owner

Thank you so much Karen! 🙏🏻

via Facebook
Heidi Clarke
Heidi Clarke

Kin was friendly and knowledgeable using hands on demonstrations. She was able to explain everything included with the package price.

Response from business owner

Thank you Heidi!

via Google
Gray
Gray

Very helpful and patient with new Spa owners! Thanks for all the support and guidance. Allen Pools makes it easy. Also, appreciate the free H2O testing and the very nice showroom environment.

Response from business owner

Thank you Gray!

via Google
Anonymous
Anonymous

Fantastic Company. Their service is always spot on. I bought 18' x 32' above ground 28 years ago, and the liner lasted for 25 years. It's because of their caring and always there to help do what was best in care. I now have a new liner. I …

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Karen Pellerin
Karen Pellerin

From start to finish Allen Pool and Spas was amazing! Great assistance from Andrew when selecting a spa to fit our needs. The delivery/set up crew was fantastic -professional and so helpful. The TriStar hot tub is perfect for our NEK log …

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Response from business owner

Thank you so much Karen! We really appreciate your kind words!!

via Facebook
ALFRED F
ALFRED F

Go to allen pools an spas for your business i did fast

Neil Castaldo
Neil Castaldo

Best staff and outstanding customer service. Not to mention an excellent product, which I use every night.

Response from business owner

Thank you so much Neil!

via Google
George Edson
George Edson

Respond quickly . Very pleasant on the phone. Service is prompt and courteous.

Response from business owner

Thank you so much Jill and George!

via Facebook
Charles Foster
Charles Foster

Ed's crew always serves us well. Big fan of Tonya's customer service chops. Put a bug in their ear about something I was interested in and they remembered and when the item was available, they let me know. Installation was a breeze. 5 …

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Response from business owner

Thanks so much Charles!

via Facebook
Kathy Bishop
Kathy Bishop

The installation was very quick and professionally done. The crew worked well together and gave us all the information we needed to get started on our enjoyment of our new perchase.

Response from business owner

Thank you Kathy!

via Google
Amanda Gokey
Amanda Gokey

Allen’s has been great to deal with! Chris was my sales contact and was super helpful from answering my questions about picking the right model, to doing a site visit and even get me a hot tub 3 months sooner! The delivery team was also …

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Response from business owner

Thank you Amanda! We really appreciate this wonderful review!

via Google
Kendall James-Ferguson
Kendall James-Ferguson

I only wish we had called Allen Pools much sooner. After working with two other 'pool guys' in the area and them leaving us high, and dry we found Allen Pools on a Google search. They were able to get out to our home, and let us know we …

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via Google
Brian P Collamore
Brian P Collamore

The 3 guys who opened my pool did a great job. Well done!

Response from business owner

Thank you Brian!

via Facebook
John Moser
John Moser

Allen Pools has great products and their service is amazing!

Response from business owner

Thank you so much John!

via Facebook
William Auer
William Auer

Always very helpful and friendly service guys very

Personable

Response from business owner

Thank you William!

via Facebook
Liane Allen
Liane Allen

We're new to pool ownership and were having issues getting the chemistry to balance. I brought in some water, they put it in their analyzer and identified the exact amounts of everything that we needed to clear it right up. They printed out…

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Response from business owner

Thank you Liane!

via Google
Lynn Bryant
Lynn Bryant

The employees are helpful and go out of there way to try to solve the issue.

Response from business owner

Thanks so much Lynn!

via Facebook
Allison Bailey
Allison Bailey

Dave made getting our hot tub so easy and stress free! I highly recommend buying from these guys!

Response from business owner

Thank you so much for your kind words and this beautiful picture Allison! May we share this on our page? 😀

via Facebook
Mary Chamberlin
Mary Chamberlin

The people at Allen's are always helpful.

Response from business owner

Thanks so much Mary!

via Facebook
Marc Milowsky
Marc Milowsky

Friendly and knowledgeable service.

Response from business owner

Thank you Marc!

via Facebook
Meredith Fried
Meredith Fried

I just wanted to share a follow up review as we got delivery of our new hot tub cover recently. As throughout the process, the communication has been exceptional. And the delivery and installation of the new cover was fantastic! They …

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Response from business owner

Thanks so much Meredith! We really appreciate this wonderful review!

via Google
Jon Kuypers
Jon Kuypers

I was impressed with their timeliness. The person that came out was very friendly and knowledgeable. He was only there for about 15 minutes and just had to tell me what to buy to help unclog the pipes. I had planned on paying the $130, …

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Response from business owner

Thank you so much Jon!

via Facebook
Timothy Godfrey
Timothy Godfrey

Best pool place around. Also I don't know of any others.

Response from business owner

Thank you Timothy!

via Google
Eric Lohutko
Eric Lohutko

Installed September of 2020!! Excellent people from the sales floor to the delivery guys. So glad we chose Allen Pools and spas

Response from business owner

Thank you so much Eric!! Beautiful pictures. Happy Hot Tubbing!! May we share these pictures? 😀

via Facebook
Becca Bayer Clough
Becca Bayer Clough

Great customer service from our initial visit, to the day of delivery. Wouldn’t go anywhere else! Top notch!

Response from business owner

Thank you SO much Rebecca! Amazing backyard, thank you for the picture!! May we share this?

via Facebook
Michael St. Laurent
Michael St. Laurent

I am not a customer of Allen Pool & Spa, yet when I went to the store to pickup chemicals for my Dimension One Spa, they asked me to bring in my water for a Free Water Test.

I thought Customer Service like this was a forgotten trait.

If …

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Response from business owner

Thank you so much Michael! We really appreciate this wonderful review.

via Google
Kathy Willis
Kathy Willis

The service man called before arriving which is always nice. He took care of my problem quickly and thoroughly explained what he did. He was courteous and followed all Covid safety recommendations.

Response from business owner

Thank you so much Kathy!

via Facebook
Shawn Ward
Shawn Ward

The free flow hot tub works so nice and it was very easy to set up sales department is very friendly and willing to work with the customer

Response from business owner

Thank you so much Shawn!

via Facebook
Shawn Ward
Shawn Ward

It’s a very nice place and They know you by your first name

Response from business owner

Thank you Shawn!

via Google
Hannah Emmons
Hannah Emmons

Amazing company. They helped us out right away when we were in a tough situation. Very dependable and reliable. Extremely experienced and provide quality work. Great prices and amazing service. Their spa valet service is unbeatable. 5 star …

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Response from business owner

Thank you so much Hannah!

via Facebook
Kim D
Kim D

I best costumer service we have ever experienced! We just bought our 8th hot tub and our first from Allen's. We will never go any place else! Adam made the sure everything was prefect for us. The team who delivered were top notch and no …

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Robert Ruopp
Robert Ruopp

I have been going to them for years and now have my second hot tub.

Response from business owner

Thank you Robert! And thank you for your loyal business all these years. We really appreciate you!

via Google
Debbie Boutin
Debbie Boutin

Staff knows their business! Great office staff and awesome technicians!

Response from business owner

Thank you so much Debbie!!

via Facebook
Karen P
Karen P

Andrew Kenney your sales representative was excellent!! He took the time to explain your hot tub options even though we were just exploring the possibility of purchasing a hot tub for our Vermont log home. However after reviewing the …

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Response from business owner

Thank you so much Karen! We really appreciate this!

via Google
Teresa Blume
Teresa Blume

Such a responsive and knowledgeable team! Easy to work with and recommend Allen Pools for your hot tub purchase and maintenance!

Response from business owner

Thank you Teresa! 🙏🏻

via Facebook
Donna Brown
Donna Brown

My husband and I found the whole process to be seamless. Mary Camilleri, our salesperson, was not only professional but also very knowledgeable about all of their products. There was no pressure and the price included everything as …

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Response from business owner

Thank you so much Donna, we really appreciate this! Happy Hot Tubbing!

via Facebook
Meredith Fried
Meredith Fried

We started working with Allen Pools & Spas when we inherited a hot tub that needed a cover. They were super responsive and helpful in finding us what we needed. Their communication is excellent – actually above and beyond! And they've …

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Response from business owner

Thank you so much Meredith!

via Google
Heide Scheurer
Heide Scheurer

The staff is very helpful and knowledgeable and the service impeccable. Thank you!

Response from business owner

Thank you Heide!

via Google
Goldina McIntyre
Goldina McIntyre

The crew at Allen Pools & Spas are knowledgeable and friendly! They take the time to help you solve any issues you may have and answer all your questions. Their products are of quality and at an affordable price. Would highly recommend …

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Response from business owner

Thank you so much Goldina! We really appreciate this!

via Google
jeff morad
jeff morad

Absolutely amazing people to work with. Super friendly and knowledgeable!

Response from business owner

Thank you so much Jeff!

via Google
Lynn Braley
Lynn Braley

Excellent communication and customer service. We had a great buying experience and continue to enjoy top-notch customer care in the store. Thank you Allen Pools & Spa!

Response from business owner

Thank you so much Lynn!

via Google
David Townsend
David Townsend

We have an interesting configuration for a swim spa in Sunapee and Ed Allen stopped by for almost two hours to evaluate the site and make sure everything would work out ok...and we hadn't even signed a contract yet!!!

Response from business owner

Thank you David! We really appreciate this. We hope it all works out for you!

via Google
Michelle Cinquemani
Michelle Cinquemani

A water test is something we should all do regularly. Thank you to APS for the testing and guidance I needed to ensure my tub water was perfect for me and my family to enjoy.

Response from business owner

Thank you Michelle! We really appreciate you taking the time to leave us a wonderful review. Happy Hot Tubbing! Please let us know if any questions arise. 💦

via Google
Joe J
Joe J

Professional staff and well stocked.

Response from business owner

Thank you Joe!

via Google
Erin Sweeney
Erin Sweeney

They have hot tubs! Chris was a great salesperson and the buying experience was enjoyable.

Response from business owner

Thank you Erin! We really appreciate this!

via Google
Ken Mosholder
Ken Mosholder

Very nice and knowledgeable staff

Response from business owner

Thank you Ken!

via Facebook
Taryn Moran
Taryn Moran

I am working with Adam and his customer service and help has been excellent! Definitely recommend!

Response from business owner

Thank you so much Taryn!

via Facebook
Anne Koop
Anne Koop

Every time I go into the Allen Pools and Spas I receive excellent service and help. There is little wait and the people are very helpful with my questions.

Response from business owner

Thank you Anne! We really appreciate this!

via Google
MARY A
MARY A

The young man that helped me was awesome my pool is crystal clear

Jeremiah Goyette
Jeremiah Goyette

Excellent customer service, Chris was responsive, kind and a clear expert on the model options and general questions. Thanks!

Response from business owner

Thank you Jeremiah!

via Google
Tammy Carroll
Tammy Carroll

Our backyard is the ultimate summertime sanctuary AND we are so thankful to Allen Pools and Spas for helping us make the best decisions for our family as well as their never ending top-notch old-fashioned customer service and support. If …

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Response from business owner

You are the best!! Thank you Tammy! <3 <3 <3

via Facebook
Thomas Hark
Thomas Hark

Their staff are simply outstanding. Cheerful, profeofessional, and always 5-star in customer service!

Response from business owner

Thank you so much Thomas! We really appreciate this and your business!! <3

via Facebook