Tru Blue Promise
What is the Bioguard Tru Blue Promise?
A program to ensure ultimate prevention, with expert advice as a Platinum Bioguard dealer, we’ll ensure you’re using them properly and testing your water in our state of the art water testing facility. By using our proven products and following our advice, the chances of algae or cloudy water are dramatically reduced and you’ll have spectacular looking water all season long. But the best part is that if you’re loyal to the Promise and you still end up with algae or cloudy water, we’ll give you everything you need to fix it for FREE.
Now that’s peace of mind that ensures you’ll never miss a moment again in your pool.
Stop by for a FREE water analysis and learn more!
Who is eligible for the Promise?
All pool season customers who:
- Use a chlorine sanitizer, a saltwater chlorinator or Mineral Springs® (bromine or biguanide systems are not eligible at this time)
- Chlorine Pool Owners must purchase at least one qualifying product from each of Step 1, Step 2 and Step 3 PLUS either Pool Complete® or Optimizer Plus®. The qualifying Step Products are:
- Salt Pool Owners must purchase at least one qualifying product from each of Step 2 and Step 3 PLUS either Pool Complete® or Optimizer Plus®. The qualifying Step Products are:
- Mineral Springs® Pool Owners must purchase Mineral Springs™ Beginnings or Mineral Springs® Renewal® PLUS Mineral Springs® Stain & Scale.
By registering for the Promise, the pool owner agrees to:
- Continue to use only eligible BioGuard products and follow suggested treatment routine
- Get water tested regularly at this BioGuard Dealer and perform recommended water balance adjustments
What conditions are not covered?
- Chlorine Demand (due to insufficient sanitizer levels)
- Metal Staining
- Water Balancing
- Equipment Issues
To redeem an algae or cloudy water issue:
- Bring a water sample to this BioGuard Dealer for an ALEX® Water Analysis
- Once the issue is verified, BioGuard Dealer will provide a FREE BioGuard Tru•Blue Promise Solution Kit containing products recommended by ALEX to fix the issue